Toku for Salesforce

Overview

Toku for Salesforce is a Computer Telephony Integration (CTI) that enables call centre functionality, automatic case updates and sentiment analysis within Salesforce for seamless customer interactions and improved agent performance at scale. - Sync your customer data and call details so that your sales team will have everything they need to communicate within one place - Empower agents to save time and effort by instantly dialling any number on Salesforce with a single click - Streamline agent workflows by setting up call queues and linking them with your Salesforce workflows - AI-powered customer insights let you analyse customer mood as calls take place with sentiment analysis