CRM Connect

Overview

NAVOMI developed CRM connectors embedded into contact centers’ platforms like LivePerson’s Conversational Cloud and Twilio Flex. CRM Connect integration and communication between contact center platforms and various CRM systems. This means that all the information your agent needs is available in the same place. Less time spent switching between platform and CRM systems. CRM Connect integration will allow agents to perform operations like search, create, and update records in the CRM system without leaving the workspace to provide efficiency to assist incoming consumers. Our team has experience working with various CRM systems including Salesforce, Zendesk, Microsoft Dynamics, Netsuite, SugarCRM, Netsuite.