Dynamics 365 Sales – CRM

Overview

End-to-end sales process support built on Microsoft Dynamics 365. Lead and opportunity management, pipeline visibility, automated follow-ups, and AI-driven sales recommendations including next-step suggestions, email drafting, and call summaries via Copilot. Native integrations with Outlook, Teams, and LinkedIn for seamless contact and relationship management. Multi-channel customer service support — email, chat, phone, and web — in one platform, with marketing campaign management and real-time audience segmentation. Built-in solutions for every CRM need: Opten365 integration — live company registry data pulled directly into CRM records for always up-to-date account intelligence. CRM Pro — a fully customized CRM for mid-market and enterprise clients with multi-business-unit processes on a single platform. KulturAPP — a CRM and mobile app built for cultural institutions, covering ticketing, audience engagement, and donor management.