customer care

Overview

The modern and user-friendly interface of the Customer Care application makes it easier for the consultants of the customer service division to keep in touch with service recipients.🔔 Interfaces to field systems provide real-time access to data and information on the service recipient and his/her issues: consumption points/objects, contracts, requests, billing, debt collection activities, and complaints. Customer Care provides the opportunity to standardise business processes, which translates into high service quality and service recipient satisfaction. ✔👍