UniAgent

Overview

UniAgent™ seamlessly integrates leading contact center platforms like Cisco and Genesys with over 20 popular CRM systems including Salesforce, Microsoft Dynamics, SAP, and Oracle. It empowers agents with features such as screen pop-ups, click-to-dial, call control, and unified workflows across voice, chat, email, and social media channels. Designed for both on-premise and cloud deployments, UniAgent™ supports mobile and remote agents while ensuring data security and compliance with industry standards. This solution enhances agent productivity, reduces call handling times, and improves customer satisfaction by providing instant access to customer information during interactions.