OhanaAI- AI-powered Extensions for Salesforce Service Cloud

Overview

OhanaAI - is a suite of AI-powered Lightning Web Components (LWCs) for Salesforce Service Cloud designed to revolutionize your Case management process. Key OhanaAI Features: ▴ Similar Cases: Identifies and displays similar Case records on the record page. ▴ Case Summary: The AI-powered component creates a summary of Case-related Emails & Comments and provides recommended replies with one click! ▴ Knowledge Wizard: Leveraging the power of generative models, Wizard analyzes closed Cases, extracts critical information, and generates structured output. OhanaAI delivers: Customisable Solution & Scalability: Adaptable solution for Salesforce orgs to match your service needs and branding. Increased Case resolution time: AI-powered CRM tools & up-to-date Knowledge Base enable Service reps to quickly understand customer requests. Improved customer satisfaction: 73% of customers expect Support to understand their needs - personalized responses create a positive customer experience.